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A1 Fall Pool Parts

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Shipping Policy


We make every effort to ship all orders within 24-48 hours of receipt (except for Saturdays, Sundays, and Holidays), however this is not always possible due to merchandise availability and other unforeseen events.

A1 Pool Parts does not guarantee transit times on ground packages or standard freight. Heavy items, such as larger pool heaters, must be delivered via freight trucks to a freight dock at a freight terminal or place of business. We can provide curbside home delivery and lift gate service on such items at an additional charge. Any redelivery fee will be the responsibility of the consumer if the initial attempt is refused.

Shipping costs automatically calculated by our website are based mainly on weight and size. Occasionally there are errors in these calculations due to oversize and other surcharges. In the event this happens, you will be contacted with the additional shipping costs. From time to time there will be promotional items with free shipping. These items ship free to the Continental United States only. Other areas, such as Hawaii and Alaska, will require additional shipping fees.

Orders with expedited shipping (Next Day Air, 2nd Day Air, 3rd Day Select) placed before 12pm Pacific Standard Time typically ship the same day. All shipping is based on "business" days. For example, a 2nd Day Air order placed on a Thursday early enough to ship that same day, will arrive on Monday. UPS does not delivery on Saturday without an added fee to do so. A phone call is usually a good idea for any orders placed after 12pm or you need a Saturday delivery. We try to get every order placed before 2pm shipped out that same day, but not all items we sell are stocked in our warehouse at all times.

Canceling An Order:

Cancellations are only allowed if the product has not been shipped or picked up. If you wish to cancel an order, you must call 1.888.841.5050 and speak with a representative. Orders attempted to be cancelled any other way may not actually be cancelled as orders are promptly filled and shipped. Special order items may not be cancelled.

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Customer Service Hours: (Pacific Time)


6:00am to 5:00pm


7:00am to 4:00pm



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Mailing Address

A1 Pool Parts Corporate Office

1426 E. Spruce St.
Ontario, CA 91761

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